Reference

How 4dchart Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your experience running — your contact details, payment records from wallets like Touch 'n Go eWallet, Boost, and GrabPay, and your activity on the platform.

Account data kept secureTouch 'n Go eWallet & Boost transaction recordsYour right to access or delete dataNo data sold to third parties

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove personal data tied to your account, our support team handles these requests directly. Reach out through live chat, email, or the in-account help form — include your registered contact detail so we can locate your record quickly and respond without delay.

Live Chat Start a chat from any page on the platform. Our team can verify your account identity in the same session and log your data request immediately.

Email Support Write to our support address with your registered email in the subject line. We aim to acknowledge data requests within one business day.

In-Account Help Form Log in, head to the Account section, and submit a request through the help form. Your details are pre-filled, which speeds up the verification step.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page of the platform, which means data moving between your device and our servers — including your login credentials and any payment reference from GrabPay or DuitNow — is encrypted in transit. Account passwords are hashed, never stored in plain text. We keep session tokens short-lived so an idle browser does not leave your account exposed.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby see the most activity. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account records are kept for as long as your account is active. Once you close your account, we retain only what Malaysian law requires us to hold, then delete the rest on a scheduled basis.

Third-Party Sharing

We share data with payment processors — Touch 'n Go eWallet, Boost, GrabPay — solely to complete transactions. We do not sell, rent or trade your personal information to marketing companies.

Access Requests

Submit a data access request through live chat or email. We will identify your record, compile what we hold, and send it to your registered address within the timeframe local law requires.

What We Collect and Why We Use It

4dchart Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three main ways. First, when you register: your name, email address, and a contact number so our account team can verify your identity. Second, when you fund your account — if you deposit via Touch 'n Go eWallet, Boost, or GrabPay, we

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receive a transaction reference from the payment processor; we do not store your full wallet credentials on our servers. Third, as you use the platform: page visits, session length, and device type help us keep the lobby stable and responsive on mobile. We also log any
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support messages you send us so we can track a conversation to resolution. Data shared with payment processors is limited to what those processors need to complete the transaction — they operate under their own privacy frameworks. Where local law in Malaysia requires us to retain
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records for a set period, we follow that requirement. You can request a copy of the data we hold on you, ask us to correct anything inaccurate, or ask us to erase data that is no longer necessary — subject to any legal retention obligation that
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applies. Availability of certain account features depends on local law and is accessible where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Data and Your Rights

Below are the questions we hear most often from players in Subang Jaya and across Malaysia when it comes to how their account data is handled. If your question is not here, our live chat team can walk you through the specifics.

We collect your name, email, contact number, and a transaction reference each time you deposit via Touch 'n Go eWallet, Boost, or GrabPay. Device and session data are also logged to keep the platform stable.

Yes. Submit a data access request through live chat or by emailing us from your registered address. We will compile and send your records within the period required under Malaysian law.

Only with payment processors — like GrabPay or FPX — when needed to complete a transaction. We do not sell or pass your data to advertisers or unrelated third parties.

Contact us via live chat or the in-account help form and request erasure. We will remove data that is no longer necessary, subject to any retention period Malaysian law requires us to observe.

No. We only receive a transaction reference from the wallet processor after a deposit clears. Your full wallet credentials stay with the respective payment provider, not with us.

We delete personal data that is no longer required once your account is closed. Records we are legally obligated to retain under Malaysian law are held for the required period, then removed on a scheduled cycle.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Sic Bo InfoAnchor Game

How 4dchart Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookie Use

Data Retention

Third-Party Sharing

Access Requests

Questions About Your Data and Your Rights

01 What personal data does 4dchart actually collect from me?

02 Can I see all the data 4dchart holds on my account?

03 Does 4dchart share my details with anyone outside the platform?

04 How do I ask for my data to be deleted?

05 Are my Touch 'n Go eWallet or Boost wallet credentials stored on 4dchart servers?

06 What happens to my data if I close my account?

Privacy Policy

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