Reference

Our Legal Terms, Your Account Rights

These terms set out how 4dchart operates, what you agree to when you open an account, and how your rights are protected under the policies that govern this platform. Access to our services depends on local law and is available where local law permits.

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What These Terms Cover

4dchart Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on 4dchart, you enter into an agreement with us that covers how your account is used, how funds move through payment methods including Touch 'n Go eWallet, Boost, and GrabPay, and what conduct is expected on both sides. We collect only

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the data we need to verify your account, process payments, and keep your session secure. Your payment details — whether linked to a GrabPay wallet or a Maybank2u transfer — are handled through encrypted channels and are never stored beyond the minimum required for transaction verification.
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We do not share your information with third parties for marketing purposes. Any funds held in your account wallet are ring-fenced and visible to you at all times. These terms apply to all features available through the platform, including the sportsbook, live casino tables, and slot
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rooms. Eligibility for any feature, including access through DuitNow or FPX, is subject to applicable Malaysian law. If a specific feature is unavailable in your region, we will display that clearly rather than letting you proceed to a blocked step. If these terms change, we will
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notify you before the update takes effect via the contact address on your account — you will never encounter a changed policy without prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY DETAIL

How We Protect Your Account and Data

Security on your account runs on multiple layers — from the login step through every payment you make. Here is how each layer works in practice, and what you can do if something looks wrong.

Data Handling

We collect your name, contact detail and payment method only during registration and verification. No browsing data is sold. Retention periods follow what local law requires — we delete what we no longer need.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can review and adjust cookie preferences from the footer of any page at any time.

Account Security

Every login uses OTP verification sent to your registered mobile number. If you notice an unrecognised login attempt, you can freeze your account immediately from the security tab — no need to call support first.

Requesting Changes

To update your registered name, linked wallet such as GrabPay or Boost, or to request full data deletion, submit a written request via email or live chat. We verify identity before processing any change to protect your account.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, want to request a copy of your data, or need to raise a concern about how we handle your information, these are the right channels. Each path is monitored and routed to the team that handles policy and account compliance directly — not general support queues.

Frequently Asked Questions on Legal & Policy

These are the questions we hear most often about how our terms work, what rights you hold over your data, and how to act on them. Players in Subang Jaya and Klang ask many of the same things — so we have kept the answers direct and specific.

Yes. If we update our terms, we will notify you via your registered contact before the change takes effect. You will be prompted to review and accept the revised terms on your next login.

We hold your name, contact information, payment method details linked at registration, and transaction records. You can request a full summary of what we hold by submitting a written request via our support email.

Yes, subject to any legal retention obligations. Submit a deletion request through live chat or email with your account details. We verify your identity first, then process the request and confirm when it is complete.

Payment credentials are used only to process the transaction and are not stored in plain form on our systems. Encryption is applied at the point of entry and transaction records are retained only as long as required by applicable law.

We display a clear message on the affected feature rather than letting you proceed to a blocked step. Your account, wallet balance, and other available features remain fully accessible and unaffected.

You can request account closure via email or live chat. Before we close the account, any remaining wallet balance is returned to your verified payment method — such as GrabPay or Maybank2u — subject to standard verification steps.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us InfoGolden Moon Slots

Our Legal Terms, Your Account Rights

How We Protect Your Account and Data

Data Handling

Cookie Policy

Account Security

Requesting Changes

How to Reach Us on Policy Matters

Frequently Asked Questions on Legal & Policy

01 Do I need to accept new terms before they apply to my account?

02 What personal data does 4dchart hold on my account?

03 Can I request that my data be deleted?

04 Is my Touch 'n Go eWallet or Boost wallet detail stored after a transaction?

05 What happens to my account if a feature becomes unavailable in my region?

06 How do I close my account if I want to stop using the platform?

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